1. Seller and scope
The online shop at www.rokscarbon.eu is operated by:
ROK’S CARBON, Ambrožič Rok s.p.
Registered address: Vodnikova 6, 4248 Lesce, Slovenia
Business registration number: 3193209000
VAT identification number: SI34358269
Email: info@rokscarbon.com
Telephone: +386 40 571 666
Return address:
ROK’S CARBON, Ambrožič Rok s.p.
Kropa 1A, 4245 Kropa, Slovenia
These terms apply to purchases through our online shop. A consumer is a natural person purchasing outside their trade, business or profession. Mandatory consumer rights remain unaffected.
2. Products
Before ordering, check the motorcycle model, model year, product description, material and finish. Contact us if you are unsure about compatibility. We remain responsible for the accuracy of the information we provide.
All products and selectable versions offered for direct purchase are standard products. Producing a version only after receiving an order does not remove the consumer’s right of withdrawal.
Minor variations in woven materials may occur. Products must nevertheless meet their agreed description and applicable conformity requirements.
3. Prices and payment
Consumer prices include applicable VAT where required. Tax treatment may depend on the delivery destination. The selected currency, final prices, shipping charges and total amount are displayed before the order is submitted.
Available payment methods are shown at checkout and include cards through Monri, PayPal and bank transfer. For bank transfers, follow the supplied instructions and include the order reference. Any payment deadline affecting preparation or dispatch must be communicated before ordering or separately agreed.
For deliveries outside the EU, import duties, local taxes and customs clearance charges may apply. These are not included in our shipping charges or free shipping offer unless expressly stated.
If an error affects a price or description, we will contact you to agree on a solution. We will not charge more or substitute a product without your agreement.
4. Ordering and conclusion of the contract
Purchases can be made as a guest or through an account. Before submitting an order, you can review and correct the products, quantities, addresses and payment details.
The final order button indicates an obligation to pay. By selecting it, you submit an order with an obligation to pay if accepted.
We acknowledge receipt by email. An automated acknowledgement alone does not constitute acceptance unless it expressly confirms acceptance. The contract is concluded when we confirm acceptance by email or dispatch the goods, whichever occurs first.
If we cannot fulfil an order, we notify you and refund payments for the unfulfilled part without undue delay. Keep your order emails and these terms. You may request a copy of your order information by email.
5. Dispatch and delivery
We ship from Slovenia to the destinations available at checkout.
-
Items in stock: dispatch within 2–3 working days.
-
Items requiring production: normally ready for dispatch within 7–9 days.
These are estimated preparation times. Transport time is additional and depends on the destination and carrier. For mixed orders or an essential delivery date, contact us before ordering to agree on the schedule.
Shipping is free for orders over €350 to all countries we serve. For orders of €350 or less, charges are displayed at checkout. For other currencies, the applicable shipping charge or free shipping eligibility is displayed at checkout.
We notify you of known delays. Unless otherwise agreed, goods must be delivered without undue delay and no later than 30 days after the contract is concluded. Statutory remedies for non-delivery or delay remain unaffected.
Check your address carefully and report errors promptly. Changes may not be possible after dispatch. Any applicable extra costs due to an incorrect address will be explained and agreed.
Where we arrange transport, the risk of loss or damage remains with us until you or your designated recipient, other than the carrier, receives the goods.
6. Consumer right of withdrawal
Consumers may withdraw without giving a reason by notifying us within 14 days of receiving the goods. For one order delivered in separate parts, the period starts upon receipt of the last item.
Send a clear withdrawal statement to info@rokscarbon.com or our return address. The model form below is optional. Sending notice before the deadline is sufficient; prior approval is not required.
Return the goods without undue delay and within 14 days after notification, unless we arrange collection.
You may inspect goods as in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Installation, bonding or use may reduce value but does not automatically remove the right of withdrawal.
Pack goods securely. Original packaging is recommended, not compulsory.
7. Return costs and refunds
We cover return shipping for timely withdrawals, except where the customer selected the wrong product for their motorcycle and compatibility was correctly described. In that case, the customer bears direct return costs.
Contact us to arrange prepaid shipping or reimbursement of reasonable costs where we pay. This does not make withdrawal subject to approval.
For withdrawal from the whole order, we refund payments including our least expensive standard delivery option. Additional express delivery costs are not refunded. For partial withdrawals, delivery charges are refunded as required by law.
Refunds are made without undue delay and within 14 days after notice. Unless we offer collection, we may withhold reimbursement until goods or proof of return are received, whichever occurs first. We use the original payment method unless otherwise expressly agreed, without a refund processing fee.
8. Exchanges
If you selected the wrong product, contact us about an exchange. Where we supplied what you ordered and correctly described compatibility, you pay return shipping and replacement shipping. We obtain your agreement to the shipping charge and any price difference before proceeding.
An exchange is optional and does not replace the right of withdrawal. Incorrect deliveries or inaccurate compatibility descriptions are handled as conformity complaints without necessary correction costs being charged to you.
9. Damage, quality and conformity complaints
Report damage, missing goods, incorrect deliveries or quality concerns to info@rokscarbon.com with your order reference and a description. Photos and retained packaging are helpful but are not conditions for statutory rights. You do not have to pursue the carrier yourself.
We cover necessary return shipping for damage, quality complaints and incorrect deliveries.
Under Slovenian consumer law, we are responsible for non-conformity existing at delivery and appearing within two years. Notify us within two months of discovering it and allow inspection. Non-conformity appearing within the first year is presumed to have existed at delivery unless proved otherwise or incompatible with the nature of the goods or defect.
Consumers may request free repair or replacement, subject to statutory impossibility and disproportionate-cost rules. Conformity must be restored within a reasonable time, no more than 30 days, extendable on justified grounds by up to 15 days with prior notice of reasons and duration.
A proportionate price reduction or termination may be available where statutory conditions are met, including failed, refused or delayed remedies or sufficiently serious non-conformity. If non-conformity appears less than 30 days after delivery, Slovenian law also allows termination and refund. Termination is unavailable for merely minor non-conformity.
These rights are separate from withdrawal. Necessary repair, replacement and associated shipping costs are borne by us. More favourable mandatory consumer rights remain unaffected.
10. Installation and liability
Follow product instructions and seek qualified assistance if unsure. Damage caused by incorrect installation, misuse or unauthorised modification is not itself a product defect. This does not exclude responsibility for faulty goods or incorrect instructions. Liability that cannot legally be excluded remains unaffected.
11. Complaints, privacy and business purchases
Send complaints to info@rokscarbon.com. We review and respond without undue delay.
ROK’S CARBON, Ambrožič Rok s.p. does not recognise any provider of out-of-court consumer dispute resolution as competent under the Slovenian Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS). Access to competent courts and assistance from the European Consumer Centre remains unaffected.
Personal data are processed as described in our Privacy Policy and cookie information. Marketing consent is separate from acceptance of these terms.
The statutory consumer withdrawal right does not apply to business purchases. Business returns and exchanges require a separate agreement, subject to mandatory law.
12. Applicable law and changes
Slovenian law applies without depriving consumers of mandatory protection applicable in their country of habitual residence. Jurisdiction follows applicable law, including consumer rights to sue in their country of residence.
Changes apply to future orders. Existing contracts remain governed by the terms applicable at conclusion unless legally required or expressly agreed otherwise.
Model withdrawal form
To: ROK’S CARBON, Ambrožič Rok s.p., Kropa 1A, 4245 Kropa, Slovenia; info@rokscarbon.com
I/We hereby give notice of withdrawal from the contract for the following goods:
Goods:
Order reference:
Ordered on / received on:
Consumer’s name:
Consumer’s address:
Date:
Signature, only if submitted on paper: