Dispatch times
We ship our products from Slovenia.
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Items in stock: dispatched within 2–3 working days.
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Items requiring production: normally ready for dispatch within 7–9 days.
These are estimated preparation and production times, not delivery times. Shipping transit time is additional and depends on the destination and carrier.
If your order contains both in-stock items and items requiring production, please contact us to confirm the dispatch schedule.
If you need your parts by a specific date, contact us at info@rokscarbon.com before ordering so we can check availability and the estimated delivery schedule.
Shipping costs and destinations
We deliver to the countries available at checkout. If your country is not listed, please contact us.
Shipping is free for orders over €350 to all countries we ship to.
For orders of €350 or less, the shipping charge is displayed at checkout before you confirm your order.
Delivery address
Please check that your delivery address and contact details are complete and correct before confirming your order.
If you notice an error after ordering, contact us as soon as possible. Address changes may not be possible once the parcel has been dispatched.
Deliveries outside the European Union
Import duties, local taxes and customs clearance fees may apply to deliveries outside the European Union. These charges are not included in the shipping price or in the free shipping offer. Customs procedures may also affect delivery times.
Delays or delivery problems
If your order is taking longer than expected, or if you have a problem receiving your parcel, contact us at info@rokscarbon.com and include your order reference. We will investigate the delivery status and help resolve the issue.
Damaged parcels or incorrect items
Please check your parcel and products upon receipt. If you notice damage, missing items or an incorrect product, contact us as soon as possible with your order reference and a description of the problem.
Photographs of the packaging and affected products can help us investigate. Please keep the packaging where possible until the issue has been resolved.
These reporting recommendations do not limit your statutory rights.
Payment and returns information
For payment methods, please see our Shipping and payment page. For information about returns and complaints, please see our Terms and conditions.
For assistance, contact info@rokscarbon.com.