Terms and conditions of use

TERMS OF USE

Your use of this website and the purchase of products will be deemed acceptance of our Terms & Conditions. These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of retail goods to consumers. Except as set out in these Terms & Conditions, we accept no liability for the contents of this website or any of the products sold. Our liability for any product which is defective, or causes loss or damage of any kind, is limited to the cost of the product or the provision of a replacement. By using this website and purchasing products from us, you agree that you are not doing so for the purposes of taking any legal action against us. Please contact us if you do not understand these Terms & Conditions and/or require clarification on any point/s. We encourage you to periodically review these Terms & Conditions to familiarise yourself with them, and to keep abreast of any updates. Your continued use of our site constitutes your agreement to these Terms and Conditions and any updates

No warranty or representation is made as to these products's ability to protect the user from injury or death. The user assumes that risk. The effectiveness, warranty and longevity of these products are directly related to the manner in which is is INSTALLED, USED and/or MAINTAINED. THE USER ASSUMES THE RISK.

Working on your motorcycle can be a dangerous activity. If you are unsure of what you are doing, please give mechanical or safety critical work to a skilled mechanic.

We take no responsibility for incorrect use and / or installation of any products displayed on our website.

PAYMENT

We accept:
Credit card payments,
Paypal payments and
bank transfers

We are using one of the best secured payment servers worldwide to process your credit card details. Your card details will not be displayed to us but will only be used by the payment server to verify and process your payment. However, if you don't want to pay using a credit card, we also accept bank transfers. Please send us an e-mail stating you would like to make use of a bank transfer. We will then change your account accordingly. The order can then be entered and will be set to pending for a maximum period of 10 business days. The products you've purchased are despatched as soon as we have received a payment confirmation of the bank.

Orders will not be despatched until payment in full has been received. All orders will be shipped within 3-4 working days of payment.

 

DELIVERY

 

It is your obligation as our customer to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery, nor will we not accept liability for any loss or damage arising from items lost, stolen, or damaged after delivery has taken place.

We put a lot of effort in our packaging procedures to prevent any problems at shipping. However, we have to be realistic and conclude that things do go wrong from time to time.

RETURNS & REPLACEMENTS

To prevent any discussions regarding damages that occurred during the shipment, please carefully check the parcel at the time the courier offers it to you.

When you think a product is faulty before or upon fitment, please contact us before taking any action. We will inform you about the return procedure. The decision to accept a return is based on the cooperation of the purchaser to provide all needed information to judge the specific failure. After receiving your return, we will inspect the product and inform you about the cause of the problem. If the problem is cause by material or manufacturing failure, we will replace the part free of charge.

Roks Carbon company will not offer a refund or accept returns in the following situations:

-      Items that have been broken due to incorrect fitment.

-      Installation problems where fairings or part installations are not being carried out by a licensed motorcycle repair service.

-      NO returns on special order items. What are special order items? Special order items are all items which are not in our offer on our website or parts that are custom made and ordered by buyer.

Damages durring transport

Inspect all parts carefully immediately upon receiving parcel. We inspect all parts before they leave the warehouse to ensure that only quality parts are sent out and are not responsible for damages incurred through shipping. Almost all postal services provide insurance, so please report parts damages immediately to your shipping currier and please contact us by email and we will help you to resolve problem and arrange for parts replacement, if it is possible.

CONSUMER DATA / PRIVACY POLICY

Roks Carbon company is committed to protecting your privacy. By accessing our website you are consenting to the information collection and use practices described in this privacy statement.

The information collected by us is generally used to communicate with you and improve our products and services where possible, and specifically to process payments/orders, or to enable third parties to carry out technical or commercial supporting functions. These functions may be carried out by us, or appointed third parties who are bound by Data Protection covenants and must process the personal information in accordance with this Privacy Policy and the Data Protection Laws.

We may also use the information we gather to notify you about important functionality changes and alterations to the site, or offers of products and services, or information that might be of interest to you.

 

COPYRIGHT

The information contained on www.rokscarbon.com may be protected by copyright, trademark law or other laws. The reproduction and use of information provided on this site including (but not limited to) documents, images/graphics and programs, is prohibited without the explicit permission of the copyright owners. If you wish to link your homepage to any part of the rokscarbon.com website, you must consult us first.

All products displayed on this website are available only whilst stocks last. All photos, descriptive matter, specifications and advertising published on this website are issued for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

Roks Carbon company reserves the right to remove or edit content on the website, and/or not to provide goods or services, and/or to cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

You agree to indemnify and hold us, and our affiliates, and employees harmless from any claim or demand, including legal fees made by any third party due to, or arising out of, your breach of this agreement or your violation of any law or rights of a third party.